In GroupSumi, we offer payment by bank transfer for orders placed in EUR.

Bank details and payment instructions

Once you select "Bank transfer" as the payment method and confirm the order, you will find the bank account details and payment instructions in:

• The checkout screen, after confirming the payment.

• The proforma invoice sent by email.

• The order confirmation email.

Whenever possible, include the reference indicated in the payment instructions. This helps us correctly identify the transfer and associate it with your order.

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The bank accounts are provided by our payment provider. Although we try to have a local IBAN in each country, in some cases you may need to make the transfer to an account located outside your country. In any case, the account will always be within the European Union.

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If you need it, you can contact our support team and request confirmation of the bank account holder. We will be happy to provide it.

Payment confirmation and order preparation

Some transfers can be received immediately, but in certain cases they may take up to 5 business days to be processed.

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If more time has passed and the payment has still not been confirmed, you can contact our support team attaching the transfer receipt issued by your bank.

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Payment reconciliation is automatic. Our support team cannot speed up this process or modify it manually. You will receive a confirmation email when the payment has been received correctly. From that moment on, your order preparation will begin and the delivery dates will be updated accordingly.

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Time limit to make the transfer

If 7 days pass from the order placement and we have not received payment, the order will be automatically canceled.

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This is the time available to make the transfer. After this time, we cannot maintain the prices or conditions of the order, so a new one will need to be placed.